Returns and Refund Policy

RETURNS

Returns and exchanges for online orders will be accepted where the product has not been used or is defective.

All returns must be authorised, please contact us to request a return authorisation (RA) by emailing sscandlestudio@outlook.com

Any return enquiries must be received within 14 days of receiving your order.

Unless the product is defective, return postage costs will be at the buyers expense.

We reserve the right to refuse any returns where the products are not in a new, unused condition. Returns are not accepted for change of mind, please considering your order and selection of products/fragrances prior to placing your order.

REFUNDS

All refunds requested due to change of mind within the advertised turn-around time will incur a 20% restocking fee.

Refunds will be processed within 5 business days of the request being received and approvd via email contact at sscandlestudio@outlook.com